Meet The Team – Steve Salter – Leicestershire
Steve runs the Leicestershire area for More Than Loft Ladders. Coming from a building and home-improvement background, the business was a natural fit for his skills and experience. In the early days, Steve thought he might continue with his building work, with MTLL a neat add on to his existing business. What surprised him, though, was that as soon as he started he got so busy that installing loft ladders and boarding out lofts throughout Leicestershire became his full-time occupation.
“I’ve been blown away by just how popular the More Than Loft Ladders concept is,” Steve says. “I’ve never been quiet since the outset. There’s no seasonal dip, I’m busy all year round and it’s constant work that’s not governed by the weather.”
While Steve’s sole focus now is on his More Than Loft Ladders service in Leicestershire, he says his approach to customer service is the same as it always was. “It’s all about expectations and delivering on your promises,” he says. “When I call out someone to quote for work on my home, all I expect in the first instance is that they turn up when they say they will. Sadly that isn’t always the case in our sector, but it’s another facet of the More Than Loft Ladders business that appealed to me.
“With MTLL, none of us is a one-man-band. Contact the company and you’ll always get to speak with someone. Ask for a quotation and someone will always turn up. Tell them you want to go ahead and the work will start on time and finish to budget. Tell them it’s not what you want, and we’ll respect your decision. There’s absolutely no pressure and hard sell with MTLL. For a start, it’s wrong and unethical. And, to be perfectly honest, we’re busy enough dealing with 1,000s of customers who want us to transform their lofts!”
Please call 0116 401 5461 to book a free no obligation quotation.