Meet The Team – Mark Rigby – Bolton and Manchester
Mark Rigby founded More Than Loft Ladders in Bolton back in 2007. He’d met lots of home owners in his area who were struggling to find loft ladders that met their needs. So, instead of offering one type of ladder, Mark began to source a variety of products that would give customers what is best for them. The business grew rapidly, and soon Mark was installing 10 to 15 ladders every week throughout the region. He realised that customer’s needs were the same nationwide, so began to expand across the country through a franchise network. But, importantly, Mark was determined that MTLL would retain the customer focus that he’d built his own reputation on.
“More Than Loft Ladders is a national brand, but run by local people,” says Mark. “I’m a local guy and I know why that matters to my customers. I live in the area, I’m reliable and people are always able to contact me. And MTLL will always be that way. We are not a faceless organisation. We are real people who live in the area. That’s what appeals to our customers as, wherever they are in the country, they know exactly who is going to turn up.
“We’ve always attracted a wide variety of customers, and they’re all looking for easy access to the loft. Sometimes they are elderly and want security and peace of mind, in other cases they might have had a life-changing situation like the arrival of a new baby,” Mark adds. “But what they all need is more storage space at home, and that’s exactly what we provide, and at far less cost than extending, renovating or moving house.”